SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aesthere.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of aesthere.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The authentication tip about checking stitching, logos, hardware, and packaging against official photos caught a fake I was about to buy on consignment. The seller's listing looked perfect until I compared the hardware finish side-by-side with the official product images like the playbook suggested. Saved me $900 and a lot of frustration.
I've been collecting Balenciaga for three years without a system and this playbook exposed every gap. The inventory spreadsheet tip — tracking purchase dates, prices, and provenance — transformed my resale process overnight. I used to lose receipts, forget what I paid, and underprice pieces when selling. After setting up the tracker, I sold two pairs of Track Sneakers at 40% above what I would've listed them for because I had documented provenance ready. The storage advice on dust bags and shoe trees also rescued a leather piece I'd been storing folded in a drawer. The boutique relationship tip led to an SA texting me about a restock before it went live. Before this playbook I was collecting emotionally. Now every purchase fits a strategy and every sale has documentation behind it.
Scarcity is valuable but taste is timeless — that line stopped three impulse purchases already.
The multiple devices tip for drops sounds obvious but I never actually did it until reading this 🔥
Email alerts for limited editions selling out in minutes — signed up the same day and caught a capsule drop I would've missed.
The resale inspection tip about requesting detailed photos from sellers before buying pre-owned saved me from a listing where the hardware was clearly oxidized in a way the main photos hid. The seller wouldn't provide close-ups when I asked, which told me everything. That single tip paid for itself immediately.
Prioritizing signature pieces that retain value — the Triple S and Hourglass Blazer callouts gave me a focused buying list instead of random wants.
Solid playbook for collectors but the boutique relationship tip could use more specifics on how to actually build that rapport. Telling someone to be polite and consistent is correct but vague — a note on frequency of visits or how to express interest without being pushy would help. The authentication and inventory tips are the strongest and most actionable points on the list.
Climate-controlled storage for leather and hardware — should have started doing this years ago.
The reevaluate and rotate tip turned my collection from a hoard into a curated portfolio. I sold four pieces I was holding onto for no reason and reinvested into two signature items that actually appreciated. Treating it as a living collection instead of an accumulation changed everything.
👟💰🔥⭐
Tracking seasonal trends through fashion week to anticipate collector favorites — that forward-looking approach separated this from every other shopping guide I've read.
The budget tip about deciding maximum spend for retail versus secondary market before you click is the discipline most collectors lack. I was overpaying on resale for items I could've gotten at retail with better timing. Now I set price ceilings for both channels and walk away if either exceeds my number.
Useful for both new and experienced collectors but the drop schedule tip could go further. Bookmarking the official site is a start, but naming specific retailer apps or alert services that notify you the moment items go live would be more actionable. The authentication and documentation tips are thorough enough to compensate though — those two alone justify keeping this playbook saved.
Keeping original tags and authenticity cards for resale value — lost money on a past sale because I didn't have these.
The don't-chase-every-hype-item advice reframed my entire approach. I was buying whatever trended and ending up with pieces that didn't connect to each other. Now I filter every potential purchase through my collection strategy first and ask whether it fits the direction or just the moment. My last three buys all complement what I already own because of that filter.
Auto-fill and fast checkout during drops — tiny detail, massive difference in actually securing limited items.
Every tip addresses a real collector pain point, not a hypothetical one.
I followed the influencer monitoring tip and caught an early review of a capsule piece that ended up selling out in under ten minutes. The reviewer mentioned sizing ran small, so I adjusted before ordering. Without that intel I would've gotten the wrong size and been stuck with a return window headache. The email alert tip stacked on top of that — I got the newsletter notification, already knew my size, and checked out in ninety seconds. This playbook turned a chaotic process into a repeatable system. The inventory tracking advice then made resale seamless because I had purchase price and provenance documented before I even listed anything.
❤️👏💯🔥
Dust bags and shoe trees protecting resale value — basic maintenance that most collectors overlook until the damage is done.
Good playbook overall but the follow-influencers tip reads generically. Monitoring social media for early hints is sound advice, but without guidance on which accounts or communities provide the most reliable insider info, it's hard to act on. The authentication checklist and resale inspection tips are far more specific and those are the ones I've referenced repeatedly since downloading.
Checking seller ratings and return policies on resale — caught a no-return listing I almost missed.
The provenance tracking tip elevated my resale listings from average to premium. Buyers pay more when you can document where and when a piece was purchased. I started including purchase dates and original receipts in my listings after this playbook and my average sale price jumped noticeably.
Helpful collector's framework but the seasonal trends tip overlaps with the drop schedule advice enough that they could be combined. Watching fashion week and tracking releases are two sides of the same coin. Consolidating them would leave room for a tip on insurance or appraisals, which serious collectors actually need. The storage, inventory, and authentication tips are the backbone of this playbook and they deliver.
Periodically assessing what to keep, sell, or trade — that rotation mindset is what separates collectors from hoarders 👌
The Hourglass Blazer callout as a signature piece that retains value gave me a specific target I'd been overlooking in favor of sneakers.
This playbook turned collecting from a hobby into a strategy. Every tip connects — track the schedule, set the budget, authenticate before buying, document everything after. It's a workflow, not a wish list.